PERSONAL INFORMATION WE COLLECT
Personal Information You Provide
When using our Sites, you may voluntarily provide certain information about yourself or others, such as when you create an account or book a reservation. We may collect Personal Information (information that identifies you or relates to you as an identifiable person) that you may provide through the Sites about yourself or others such as:
Name, date and place of birth, passport and visa information;
Information that allows us to provide specialized services to you or fulfill special requests, such as accommodating health or dietary conditions, but we do not collect sensitive information about you, such as health information, except as reasonably needed for us to provide services to you;
Credit or debit card number, expiration date and security code;
Social media account information;
Stay or trip information and preferences, such as your preferred location/facilities, dates and number of people/children traveling with you;
Demographic information (age, gender, country and preferred language);
IP address; and
Preferences for receiving communications from us or for surveys or promotional offers.
Automatically Collected Information
Our websites collect statistical information about users to ensure a welcoming and accessible website. For this purpose we may track your movement within the websites, the pages from which you were referred, access times and browser types. We only use this information in aggregate and do not link it to you personally. To gauge the effectiveness of our websites and analyze site traffic, understand customer needs and trends, we do collect some generic information about our visitors. Our web servers recognize and automatically log a visitor's domain name, the web page from which a visitor enters our websites, which pages a visitor visits and for how long, and the visitor's IP address. We may use anonymous tracking technologies to collect, store and sometimes track information for statistical purposes and to improve the services we provide, including using it to evaluate and improve our website. We also collect and store information automatically using cookies and similar technology as described below.
This information does not constitute Personal Information. If we combine anonymized or aggregated data with Personal Information, we will treat the combined information as Personal Information according to this Privacy Notice.
HOW WE USE YOUR INFORMATION
Processing, fulfilling and recording reservations and/or purchases;
Billing your credit card for advance purchase reservations and advance deposits;
Contacting you for confirmation or customer service after reservations and purchases are made or after you sign up for or participate in certain activities;
Conducting statistical or demographic analysis
Tracking reservations and corresponding resort stays;
Sending you emails that relate to a resort stay;
Sending you communications such as guest surveys or promotional offers and benefits;
Communicating special offers, competitions and featured items if you choose to receive such notices;
Responding to your inquiries, complaints and other communications; and
Providing for the safety and security of our guests and staff and meeting our legal and regulatory compliance requirement.
DISCLOSING YOUR INFORMATION
Any Dragoon130 entity, resorts and/or residences managed by us;
Tour operator, travel representative, personal assistant, employer or spouse that has supplied us with your Personal Information;
Third parties which we have received your consent;
Our marketing and advertising partners to provide you with more-relevant ads on our websites and to encourage you to return to our websites and to Cendyn CRM, who securely host emails and act as a supplier to distribute our email communications. We contractually require these service providers to keep your Personal Information safe and secure and they are only be permitted to use your Personal Information for the purposes we specify.
To third parties not affiliated with Dragoon130 if we have a good-faith belief that it is reasonably necessary to: (1) meet any applicable law, regulation, legal process or enforceable governmental request; (2) enforce applicable terms of service, including investigation of potential violations; (3) detect, prevent, or otherwise address illegality, fraud, security or technical issues; and (4) protect against harm to the rights, property or safety of Dragoon130, our users or the public as required or permitted by law; and (5) to any third parties to the extent necessary with respect to a sale of all or part of our business operations or assets and/or resorts that are no longer managed or owned by Dragoon130.
OVERSEAS DATA TRANSFERS
By using and/or purchasing our goods and services, we may transfer your Personal Information across multiple jurisdictions. Thus we may transfer and store your Personal Information:
On our websites and servers located in United States and Indonesia;
In or to Jakarta, Indonesia where our corporate offices are located;
To countries where our trusted third party providers or advisors are located.
Some of these countries may not offer the same level of privacy protection but we will take all reasonable steps to ensure such transfers are taken with adequate security to maintain your privacy.
EXPLAINING THE LEGAL BASES FOR PROCESSING
The legal bases for collecting and processing your Personal Information includes:
Consent - we collect and process your data with your consent e.g. when you tick a box to receive marketing communication.
Legal compliance - if required by applicable law, e.g. police, fraud investigations or court orders, we may need to collect and process your data.
Legitimate interest - to pursue our legitimate interests such as providing services and products you have requested in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.